Analisis Service Excellence dan Handling Complaint Terhadap Kepuasan Nasabah di BPD Bali Capem Tohpati. JAVOK [Internet]. 30 Desember 2025 [dikutip 14 November 2026];4(2):115-29. Tersedia pada: https://journal.poltekelbajo.ac.id/index.php/javok/article/view/210