“PERAN PRAMUSAJI DALAM MENANGANI GUEST COMPLAINTS DI RESTORAN SANGKAR LOBSTER HOTEL LOCCAL COLLECTION ” (2022) JURNAL AKADEMISI VOKASI, 1(1), hlm. 38–48. Tersedia pada: https://journal.poltekelbajo.ac.id/index.php/javok/article/view/10 (Diakses: 14 November 2026).