Analisis Service Excellence dan Handling Complaint Terhadap Kepuasan Nasabah di BPD Bali Capem Tohpati. JAVOK [Internet]. 2025 Dec. 30 [cited 2026 Jun. 25];4(2):115-29. Available from: https://journal.poltekelbajo.ac.id/index.php/javok/article/view/210