Analisis Service Excellence dan Handling Complaint Terhadap Kepuasan Nasabah di BPD Bali Capem Tohpati. JURNAL AKADEMISI VOKASI, [S. l.], v. 4, n. 2, p. 115–129, 2025. DOI: 10.63604/qexfwx31. Disponível em: https://journal.poltekelbajo.ac.id/index.php/javok/article/view/210. Acesso em: 25 jun. 2026.