“PERAN PRAMUSAJI DALAM MENANGANI GUEST COMPLAINTS DI RESTORAN SANGKAR LOBSTER HOTEL LOCCAL COLLECTION ”, JAVOK, vol. 1, no. 1, hlm. 38–48, Des 2022, Diakses: 30 Juli 2026. [Daring]. Tersedia pada: http://journal.poltekelbajo.ac.id/index.php/javok/article/view/10